The Mail Station – Privacy Policy
Last Updated: July 19, 2025
At The Mail Station, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data, including how we handle SMS notifications in compliance with CTIA, TCPA, and Twilio A2P 10DLC guidelines.
1. Information We Collect
We may collect the following information when you use our mailbox rental or shipping services:
- Personal Identification: Name, address, phone number, email, and government-issued ID (USPS Form 1583 required for mailbox rental).
- Payment Information: Billing details for mailbox rental and shipping services.
- Service Records: Mail and package tracking details, carrier information, and account status.
- Website Data: Device and usage information collected through cookies (see Section 6).
2. How We Use Your Information
Your information is used strictly to provide our services, including:
- Receiving and managing mail and packages.
- Processing mailbox rental payments and renewals.
- Sending SMS notifications (see Section 5).
- Complying with USPS and legal requirements.
We do not use your information for marketing or promotional purposes.
3. Information Sharing and Disclosure
We only share information as required by:
- USPS regulations and government agencies.
- Law enforcement or court orders when legally required.
- Authorized service providers under strict confidentiality agreements.
We do not sell, rent, or share your personal information for marketing.
4. Data Security & Retention
- Customer information is stored securely with access restricted to authorized personnel.
- Physical security measures (e.g., locked facilities, surveillance) protect mail and packages.
- Records are retained only as long as necessary to provide services and comply with USPS and legal regulations.
5. SMS Notifications & Customer Consent (A2P 10DLC Compliance)
5.1 Purpose of SMS Notifications:
We send SMS notifications strictly for transactional purposes, including:
- Package pickup alerts (USPS/FedEx).
- Mailbox rental renewal reminders.
- Account status updates and payment confirmations.
- Customer service responses.
5.2 Consent & Message Frequency:
- By signing up for mailbox or shipping services, you consent to receive these transactional messages.
- Message frequency varies based on account activity.
- Standard message & data rates may apply.
- SMS consent is NOT required to receive mailbox or shipping services.
5.3 Opt-out & Help:
- Reply STOP to cancel SMS notifications at any time.
- Reply HELP or call (360) 805-9250 for assistance.
5.4 Privacy of Mobile Data:
- We will never sell, rent, or share your mobile number for marketing purposes.
- We may use automated technology (autodialers) to send SMS notifications.
6. Cookies & Website Technologies
We may use cookies and similar technologies to enhance your website experience and analyze site traffic. Third-party analytics providers may be used under strict privacy agreements.
7. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
8. Governing Law & Dispute Resolution
This Privacy Policy is governed by the laws of the State of Washington. Any disputes will be resolved through binding arbitration in Snohomish County, Washington.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent version. Continued use of services after updates constitutes acceptance.